FAQ FAQ
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  • 1. Are you a manufacturer or a trading company?

    We are a professional manufacturer with over 30 years of experience in the brass valve sector. Our in-house production base and R&D team in Yuhuan allow us to maintain effective management over product quality, production processes, and cost, enabling us to provide competitive products to our clients.

  • 2. How do you ensure your product quality?

    We operate a stringent quality management system with monitoring throughout the entire production process, from raw materials to finished goods. Our facility is ISO 9001 certified, and our products are designed to comply with international standards such as CE and RoHS. Relevant certifications are available for your review.

  • 3. Can we visit your factory?

    Absolutely! We warmly welcome potential clients and partners to visit our facility for an on-site inspection. Please schedule an appointment with us in advance so we can arrange a professional team and a technical presentation for you.

  • 4. Do you offer custom-made products according to our requirements?

    Yes, definitely. OEM and ODM services are one of our core competencies. Please provide us with your detailed specifications, drawings, or samples. Our engineering team will evaluate them and provide you with a professional solution and quotation.

  • 5. What is your Minimum Order Quantity (MOQ)?

    For standard products, our usual MOQ is 1000 units as an example. For customized orders, the MOQ varies according to specific craftsmanship and requirements. Feel free to contact us to discuss your demands, and we will do our utmost to accommodate your requests.

  • 6. Do you provide free samples?

    Samples are available, but they require a sample fee and shipping cost. The sample fee will be refunded or deducted from your first formal order amount. We are confident that the quality of our samples will convince you.

  • 7. Is the price inclusive of all charges?

    The reference prices displayed on our website are unit prices calculated on EXW or FOB basis. The final quotation is subject to your order volume, packaging specifications, destination port and selected trade terms. We will issue a fully itemized, clear proforma invoice (PI) for your reference.

  • 8. What payment methods do you accept?

    We support multiple secure payment methods, including T/T (Bank Transfer), L/C (Letter of Credit), and PayPal (for small amounts). Specific terms will be clarified in the proforma invoice and contract.

  • 9. What is your lead time?

    For in-stock items, we can ship within 7 days. For regular orders, the typical production lead time is 15-30 days. The exact lead time depends on the order quantity and product complexity. We will confirm the exact delivery date with you before order confirmation.

  • 10. Can you handle the shipping and customs clearance?

    Yes, we can. With extensive experience in international trade, we can offer DAP, DDP, and other terms. We can act as your capable partner to arrange door-to-door shipping and handle destination customs clearance through our reliable freight forwarder agents.

  • 11. What is your warranty policy?

    We provide a 12-month warranty for all our products. During the warranty period, any quality issues caused by raw materials or workmanship will be repaired or replaced free of charge. We are committed to providing you with long-term technical support.

  • 12. Do you provide operation training or installation guidance?

    Yes. We can provide detailed user manuals, installation videos, and online technical guidance. For large orders, we can also dispatch engineers to your site for technical support (terms to be negotiated separately).